Returns Policy
As the items have been bought and sold at auction, they may only be returned if they prove to have been both materially and incorrectly described when listed. Otherwise there is no right to return the items. If you or your agent collects the items from our premises, it is your or your agent’s responsibility to carefully check that the items correspond with the description under which they were listed. No returns for collected items can be made after this point. All requests to return items delivered by us or our agents must be made within two (2) days of delivery.
All returns should be made directly to us as the seller’s agent and only following pre-authorisation as provided for in this Returns Policy.
For each buyer’s protection, we recommend a recorded delivery service is used for all returns and that you notify us of the date and anticipated time of such delivery.
Should you wish to return an item, you must contact us by email on info@corporateauctions.co.uk or by fax on +44 161 476 3497 notifying us of your wish to return any items that you have purchased and of the reason(s) why the items are materially and incorrectly described when listed. Please include as much detail as possible, including photographic evidence where appropriate. On receipt of your returns request we will consider the reason(s) given for requesting the return. Provided that we consider, in our reasonable opinion, that the items have been materially and incorrectly described, we will issue an authorisation for the return and on receipt of the returned items will use our reasonable endeavours to procure that the seller refunds to you the full purchase price of the items. If we do not issue an authorisation for the return, no refund of the purchase price, in full or in part, shall be made.
